Privacy Notice

 

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Latest Revision: July 27, 2019

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What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way, download a product or service, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When downloading, ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, comments, product reviews, address or payment information. You may, however, visit our site anonymously without ordering our products or services.

How do we collect information?

Depending upon the type of interaction or transaction you perform on our website, as part of the process we may collect personally identifiable information (including name, email, communications); payment details (including address and credit card information), comments, feedback, product reviews, recommendations, and personal profile. Your personal information will be used for the specific reasons stated above.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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What do we use your information for?

Any of the information we collect from you including Non-personal and Personal Information may be used for the following purposes:

• To provide and operate the services and products offered;

• To personalize your experience; your information helps us to better respond to your individual needs;

• To improve our website; we continually strive to improve our website offerings based on the information and feedback we receive from you;

• To process transactions; your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested;

• To send periodic emails; the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; and/or

• To comply with any applicable laws and regulations.

 

How do we store, use, share or disclose your Personal Information?

Our company is hosted on a service provider (third-party) platform. Our service provider provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through our service provider’s data storage, databases and their applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by our service provider and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we protect your information?

We and our service providers (third-party) use a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your personal information.

• We use secure third-party services providers to deliver our site, services, payments and products.

• All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

• After a payment transaction, your private credit information (credit cards, etc.) will not be stored on our servers.

• We securely collect your name and email address to provide you information about our blogs and new products or service offerings of which you may opt-out of receiving at any time.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your Personal Identifiable Information (PII).

• This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you orders, so long as those parties agree to keep this information confidential.

• We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety.

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How do we contact or communicate with you?

When you download or order an online (electronic) product or service you may receive a confirmation email from us confirming your download or order with information on how to download the product or service, or shipping information. If you have ordered a physical product that requires shipping and delivery to a physical address your confirmation email may contain that information.

We may contact you to notify you regarding your inquires or orders, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our services and products or company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, or text messages.

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Do we use cookies and tracking tools?

Yes, cookies and tracking tools are used by our service providers to provide us with our website functionality and purchase processing, as well as for information to improve our website and the quality of our website.

• Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow via your web browser settings) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

• We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

• If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

• Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting us via email.

 

Cookies can be classified according to their type, duration and category.

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Type:

• First-party cookies: Cookies that our website service provider places on our website

• Third-party cookies: Cookies that are placed and used by third parties such as our payment processors and analytic services.

Duration:

• Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

• Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as behavior or preferences for our website.

Category:

• Strictly necessary cookies: These are the cookies that let our visitors browse through our website. They are also necessary for security reasons. 

• Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 

 

Children Under Thirteen

We do not knowingly collect Personal Identifying information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

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California Online Privacy Protection Act (CCPA)

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent and will provide you upon formal and verifiable request, information we have about you or take actions you request in compliance with the act, subject to any exceptions noted in the act.

If at any time you would like to make requests of us under the CCPA please contact us using our website contact form to make your request. Please provide us your request in the form along with your name and email address so we may properly identify you and process your request. We may need further information from you to identify you to prevent fraudulent requests from others. Payment information provided to a service provider may need to be retained by that service provider to complete an order or refund, or to comply with any regulatory or legal requirements.

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Opt-out of receiving future information from us or to change your information

If at any time you would like to unsubscribe from receiving future emails from us or to change your information (such as name and email address) please contact us using our website contact form to make your request. Please provide us your opt-out or change information request in the form along with your name and email address so we may properly identify you and process your request.

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Your Consent

By using our site, you consent to our site's privacy policy.

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Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on our website.